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MOUNTAIN STORIES

MOUNTAIN STORIES

Folder: ORIGINAL ART

MOUNTAIN STORIES

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INFO

Effective Date: 01/01/2026
Welcome to Cat Goward Art (“we”, “our”, or “us”). Cat Goward Art operates the website www.catgowardart.com and provides original artwork, prints and commissioned paintings. We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK GDPR.
1. Information We Collect
We may collect and process the following personal data:
a. Information you provide directly
- Name
- Email address
- Shipping and billing address
- Details submitted through commission enquiry forms
- Any messages or correspondence you send
b. Order and transaction data
- Purchase details (artwork, prints, commissions)
- Payment confirmation (processed securely via third-party providers)
c. Technical data
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage and complete commissioned artwork requests
- Respond to enquiries and communicate with you
- Improve our website and services
- Send occasional updates or marketing emails (only if you opt in)
3. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity – to fulfil orders and commissions
- Legitimate interests – to improve our services and respond to enquiries
- Consent – for marketing communications (you can withdraw at any time)
4. Sharing Your Information
We do not sell your personal data.
We may share your information with:
- Payment providers (e.g. Stripe, PayPal)
- Delivery services (e.g. Royal Mail, Parcel Force and other courier companies)
- Website hosting and analytics providers
These providers only process your data as necessary to perform their services.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil orders and commissions
- Maintain financial records for legal and tax purposes
- Resolve disputes or enforce agreements
6. Cookies
Our website may use cookies to:
- Ensure the website functions properly
- Analyse traffic and user behaviour
You can control cookies through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, contact us at: info@catgowardart.com
8. Data Security
We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. However, no system is completely secure.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this privacy policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact
Cat Goward Art Website:www.catgowardart.com
Email: info@catgowardart.com
Location: United Kingdom
Effective Date: 01/01/2026
These Terms & Conditions (“Terms”) govern your use of the Cat Goward Art website (www.catgowardart.com) and the purchase of artwork, prints and commissioned pieces. By using this website or placing an order, you agree to these Terms.
1. About Us
Cat Goward Art (“we”, “our”, or “us”) is an independent art business based in the United Kingdom, offering original artwork, prints and commissioned pieces.
2. Products and Services
We offer:
- Original artworks
- Fine art prints
- Commissioned artwork
All pieces are described and photographed as accurately as possible. However:
- Colours may vary slightly due to screen settings
- Handmade items may have minor variations
3. Orders
- All orders are subject to availability and acceptance
- Once an order is placed, you will receive a confirmation email
- We reserve the right to refuse or cancel orders if necessary (e.g. pricing errors, suspected fraud)
4. Pricing and Payment
- All prices are listed in GBP (£) unless stated otherwise
- Prices may change at any time without notice
- Payment must be made in full before dispatch (except where commission deposits apply)
- Payments are processed securely via third-party providers (e.g. Stripe, PayPal)
5. Shipping and Delivery
- Original paintings are normally dispatched within 5–10 working days
- Limited-edition prints are normally dispatched within 2–3 weeks
- Commission delivery times are agreed individually
- Delivery times may vary depending on location
- We are not responsible for delays caused by postal services or customs
International Orders:
- Worldwide shipping is included. Cat Goward Art also covers applicable customs duties and import charges. If a courier requests payment, please contact info@catgowardart.com before paying the charge.
6. Returns and Refunds
a. Original Artwork & Prints
- You have the right to return items within 14 days of receiving them (UK Consumer Contracts Regulations)
- Items must be returned in original condition and packaging
- Return shipping costs are the responsibility of the buyer unless the item is faulty
b. Commissions
- Deposits are non-refundable once work has begun
- Custom commissions cannot be returned or refunded unless faulty or not as described
c. Damaged or Faulty Items
- Please contact us within 48 hours of delivery with photos
- We will offer a replacement, repair or refund where appropriate
7. Commissions
- Commission details (size, subject, price, timeline) will be agreed in advance
- A non-refundable deposit may be required to begin work
- Progress updates may be provided at our discretion
- Reasonable revision requests may be accepted, but significant changes may incur additional fees
8. Intellectual Property
- All artwork, images, and content remain the intellectual property of Cat Goward Art
- Purchasing artwork does not transfer copyright
- You may not reproduce, distribute or use artwork for commercial purposes without permission
We reserve the right to:
- Share images of commissioned work for portfolio and marketing purposes unless agreed otherwise
9. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with the website’s functionality or security
10. Liability
- We are not liable for indirect or consequential losses
- Our liability is limited to the value of the purchased item
- Nothing in these Terms excludes your legal rights under UK law
11. Privacy
Your personal data is handled in accordance with our Privacy Policy.
12. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.
14. Contact
Cat Goward ArtWebsite:www.catgowardart.comEmail: info@catgowardart.comLocation: United Kingdom

CUSTOMER CARE

Cat Goward Art offer FREE UK & Worldwide Shipping (including USA). Artwork is dispatched from the UK within 5-10 working days. Each artwork is carefully hand-wrapped and packaged before shipping, and you’ll receive an email with tracking details once it’s on its way.
All orders are sent via trusted delivery partners, such as Parcel Force. Delivery times vary depending on your location and the item purchased. While delays outside my control may occur, I’m always happy to assist where possible.
Cat Goward Art covers all tax and custom charges. If for any reason you receive a charged email from the courier you can forward this to info@catgowardart.com and this will be taken care of.
What is the difference between an original artwork and a print?
Prints are high resolution images of an Original Artwork which are then printed onto Giclee paper. An Original Artwork is a piece of artwork that has been hand painted and one of a kind.
I have made an order, what next? Congratulations! Now that you have placed an order you will receive an email confirmation sharing your order number and a summary of the production and dispatch process. So keep an eye out for it in your inbox.
Do you ship worldwide?
Yes, Cat Goward Art proudly ships globally to all countries around the world.
How often do you take on commissions?
Every month I take on a maximum of 5 mountain commission paintings.
What does ‘Ready to Hang’ mean?
The canvas includes D-rings and a picture wire so it is fully prepared to be hung immediately.
Why are original artworks and prints not sold framed?
All original artworks and prints are sold unframed. Frame size and colour are a matter of personal preference. Images shown are for display purposes only.

For original artworks and prints, pay in full or select flexible payment options.
Securely pay using all major credit and debit cards, Apple Pay, Google Pay or Klarna.
Klarna allows eligible customers to spread the cost of their purchase. Simply select Klarna at checkout to view the payment options available to you. Once payment has been received, your order will be processed and dispatched.
For commissioned artworks, a 25% deposit is required upfront to secure your commission. The remaining balance must be paid in full before the artwork is processed and dispatched.
14-day free returns. If you’re not satisfied with the artwork, I’ll refund the artwork price and original shipping costs once the piece has been returned and received.
I am available Monday to Friday from 9am - 5pm (GMT) and will respond to your enquiries as soon as possible.
Email: info@catgowardart.com
Call/WhatsApp: +44 (0) 7449957280

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